What role does electronic performance monitoring (EPM) serve in performance management?

Electronic performance monitoring (EPM) primarily serves as a tool for tracking and analyzing the volume of computerized data processed by employees. This form of monitoring allows organizations to gather detailed metrics about individual and team productivity, providing data that can be used for performance evaluations and identifying areas for improvement. By focusing on quantitative metrics, EPM can help to assess overall output and efficiency, making it easier to set benchmarks and goals for performance management.

While EPM can indirectly relate to health tracking, customer interactions, and team collaboration, its core function centers on the measurement of data processing and productivity metrics. This data-centric approach aids managers in understanding work patterns, identifying high and low performers, and making informed decisions about training or resource allocation based on observed performance trends.