What does the critical incident method involve?

The critical incident method involves maintaining written records of specific examples of highly favorable and unfavorable work actions exhibited by employees. This technique emphasizes observing and documenting significant events that showcase an employee's performance in critical moments, either positively or negatively.

This method is particularly useful in performance management as it allows supervisors to provide concrete examples when discussing performance with employees, rather than relying solely on abstract assessments or generalizations. By focusing on actual incidents, appraisers can deliver more meaningful feedback because the information is rooted in observable behavior rather than subjective interpretations. This approach helps identify patterns in employee behavior and can inform developmental needs or recognition for exemplary performance.

The use of specific incidents also facilitates more meaningful discussions during performance appraisals, helping to guide the employee's career development and performance improvement strategies.